Whether you are buying or selling tickets on our site, we safeguard your transaction.

You will receive a 100% refund for your tickets if:

Your order was accepted but not delivered by the seller.
Your order was accepted but not shipped in time for the event.
Your tickets were not valid for entry.(1)
Your event is cancelled and is not rescheduled.(2)

Notes:

(1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.

(2) 100% refund for a cancelled event does not include shipping.

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